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JSSI. We Win From Within.

Imagine yourself surrounded by brilliance. Be inspired by infinite potential. Share in the success of a phenomenal brand. That’s JSSI!

Our Culture

At JSSI, we win from within. We believe our people are our greatest asset and that our achievements are directly impacted by the contributions of each member of the JSSI family. We work tirelessly to provide a workplace that is engaging, collaborative, and that fosters challenging work, personal growth and creativity. We hire people of exceptional skill to help us reach even greater heights. Come win with us!

Our Benefits

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Retirement Package

We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.

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Health Coverage

We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year. We offer a gym membership to our employees. We also sponsor an employee-run committee to promote healthier activities in the workplace.

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Transportation

Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.

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Paid Time Off

We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.

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Over the last 16 years, JSSI has afforded me the opportunity to work in a diverse environment with career growth beyond measure.

Sonya Harris, PMP | Director of Project Management

We're Hiring

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or other characteristic protected by law.

Candidates who are interested in JSSI, but for whom JSSI does not have a current position opening may apply via our General Submissions application link.  Candidates should be prepared to upload a resume, to indicate their desired department(s) as well as to provide their salary history and minimum required salary.

Click Here to Submit Your Resume.

Accounts Payable Manager Chicago, IL

Jet Support Services, Inc. is seeking a well-qualified Accounts Payable Manager to be based at our Chicago corporate headquarters.

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisers.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets.

Position Summary:

The Accounts Payable Manager will oversee and monitor the Trust Accounts Payable function while managing and developing staff, building key relationships with vendors, internal and external customers, ensuring compliance and driving department efficiencies and automation.

To Apply:

Interested qualified candidates should complete an online application at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=245182&lang=en_US&source=CC2&ccId=19000101_000001

Position Responsibilities:

  1. Oversee and monitor the Trust Accounts Payable function while managing and developing staff, building key relationships with vendors, internal and external customers, ensuring compliance and driving department efficiencies and automation.
  2. Hire, train, supervise and mentor Accounts Payable personnel.
  3. Manage the operational functions of the department, including invoice processing, financial disbursement, and exception resolution.
  4. Serve as main liaison between JSSI and its Trustee.
  5. Serve as direct point of contact for all maintenance vendors.
  6. Perform vendor reconciliations.
  7. Work with vendors to obtain more favorable credit terms.
  8. Identify and manage the implementation of payables operational improvements to streamline and improve the efficiencies of current processes while realizing increased productivity.
  9. Prepare and/or review applicable accounting reports and accounts payable registers to ensure accuracy and timely processing.
  10. Monitor accounts payable aging to ensure payments are being processed in a timely manner.
  11. Create, revise and maintain procedures and policies for the Accounts Payable process including analysis of key controls and reporting requirements.
  12. Serve as back-up for Accounts Payable Coordinator of the operating company.
  13. Perform other responsibilities as assigned.       

Desired Credentials:

  • Bachelor’s degree in accounting, finance or a related field is required.
  • Six to ten years progressively responsible experience in Accounts Payable.
  • Prior supervisory experience of an Accounts Payable team is required.
  • Experience in the Aviation and/or Insurance industries is a strong plus.
  • In-depth knowledge and proficiency with Microsoft Dynamics GP (Great Plains) ERP system is a strong plus.
  • Demonstrated experience with process improvement.
  • Excellent Microsoft Excel and Word skills.
  • Outstanding interpersonal and communications skills.
  • Ability to read and write articulately and analytically.
  • Strong attention to detail.
  • Well-organized.
  • Ability to prioritize and multi-task.
  • Professional appearance and demeanor.

Working Environment and Conditions

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

 

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

 

Apply

Aircraft Maintenance Pricing Analyst Chicago, IL

Jet Support Services, Inc. is seeking a well-qualified Aircraft Maintenance Pricing Analyst

to be based at our headquarters in Chicago, IL.

 

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisers.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our new management team is adding further value by developing innovative products and services and expanding into additional markets. 

 

Position Summary:

The mission of the Aircraft Maintenance Pricing Analyst is to assist the Manager of Pricing & Records in the administration of the JSSI airframe/engine programs. 

 

Essential Duties and Responsibilities:

  1. Collect cost data from functional representatives, contractors and vendors
  2. Compute cost estimates of material procurement, repair, replenishment and transportation
  3. Prepare and maintain historical cost data
  4. Create cost models for cost estimating elements
  5. Prepare cost reports and present findings to management
  6. Utilize cost data to construct profitable pricing models
  7. Provide on-going reporting to Manager of Pricing & Records in support of price revisions and updating as required
  8. Maintain Master Price Lists
  9. Research and calculate airframe rates for new, transfer and renewal contracts
  10. Research and calculate engine pro rata elimination fees
  11. Maintain the database used for airframe and engine rate calculations
  12. Maintain the Technical Services library
  13. Research cost comparisons – actual vs data base pricing
  14. Provide technical support to support to the Client Services and Sales Staff with regards to inspection programs and rates
  15. Communicate changes to inspection requirements to the Technical Services field reps
  16. Research Service Bulletin and Airworthiness Directives as required

Additional Responsibilities

  1. Assist with cost analysis studies and research projects

 

Education and Experience:

  • Bachelor’s Degree (Aviation Related)
  • 2-3 years aviation technical experience
  • Knowledge of aircraft maintenance and logistics
  • Working knowledge of aircraft inspection requirements
  • Experience with maintenance planning and forecasting is a plus
  • Maintenance Controller experience a plus
  • Ability to ensure a factual audit trail is established for all pricing efforts supporting contract proposals
  • A & P license a plus
  • Turbine Helicopter experience is a strong plus
  • Experience with pricing and costing is a strong plus
  • Strong interpersonal and communications skills to deal with the public and aviation industry professionals
  • Ability to read and write articulately and analytically
  • Clear understanding of relevant technical skills
  • Ability to work well under pressure
  • Proficient in Excel

 

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

 

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

To Apply:

Interested qualified candidates should submit their online application, including resume and salary expectations to:  https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=246980&lang=en_US&source=CC2&ccId=19000101_000001.

Apply

Administrative Assistant, Aviation Service Programs Chicago, IL

Jet Support Services, Inc. is seeking a well-qualified Administrative Assistant, Service Programs to be based at our Chicago Corporate Headquarters.

Company Description:

For nearly 30 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance programs to the aviation industry, covering virtually all makes and models of aircraft, engines, and APUs. JSSI provides its customers with comprehensive, flexible and affordable financial programs and tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including business and commercial jets, turboprops and helicopters. As the creator of the revolutionary Tip-to-Tail® Program, JSSI is the only single source provider of this trademarked service. JSSI serves customers globally and manages maintenance services through its worldwide infrastructure of certified Technical Advisors.

 

To Apply:

Interested qualified candidates should submit their online application, including resume and salary expectations to: 

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=248200&lang=en_US&source=CC2&ccId=19000101_000001

 

Position Summary:

The mission of the Administrative Assistant, Aviation Service Programs position is to provide high quality support to the JSSI Parts team.

 

Essential Duties and Responsibilities:

  1. Provide high quality administrative support to the Vice President of Procurement and to the Purchasing team, including but not limited to, meeting logistics, travel coordination, and scheduling
  2. Coordinate with Technical Services Team on actions arising from Engine Trend Monitoring data reports
  3. Maintain Honeywell Avionics Protection Plan (“HAPP”), Collins Avionics Service Plan (“CASP”) and Engine Trend Monitoring Agreements (“TREND”) monthly flight hour reports
  4. Generate and process HAPP, CASP and TREND invoices to relevant suppliers
  5. Maintain Honeywell Avionics Protection Plan (“HAPP”), Collins Avionics Service Plan (“CASP”) and Engine Trend Monitoring Agreements (“TREND”) current contract databases
  6. Process HAPP, CASP and TREND enrollments & terminations
  7. Ensure required airframe records are received and analyzed for accuracy in connection with all maintenance events covered under the Contract  
  8. Ensure Engine Trend Monitoring reports are received and reviewed for any actions required.
  9. Coordinate with the Technical Services Team on Contract administration and records during maintenance events
  10. Maintain and update Company contracts and databases
  11. Ensure continuity of records in computer systems and cloud archives
  12. Maintain information on active airframes and engines to ensure forecasting accuracy
  13. Coordinate Exhibit C audits with the Records & Data Analytics Supervisor
  14. Gather and process aircraft information for all contract transfers and renewals

 

Education and Experience:

  • At least four (4) years administrative experience 
  • Bachelor’s degree in Aviation is a plus
  • 2-3 years technical experience is a plus
  • A&P or Maintenance Scheduling a plus
  • Strong interpersonal and communications skills to deal with the public and the aviation industry
  • Ability to read and write articulately and analytically
  • Clear understanding of relevant technical skills
  • Ability to work well under pressure
  • Demonstrated ability to maintain discretion in all concerns, issues and situations.
  • Extremely detail-oriented
  • Exceptional computer skills with expert knowledge of Microsoft Word, Excel, PowerPoint and Outlook 
  • Superior organizational and time management skills, with the ability to be resourceful and to creatively problem solve

 

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Apply

Credit and Collection Manager Chicago, IL

Jet Support Services, Inc. is seeking a well-qualified Credit and Collection Manager to be based at our Chicago corporate headquarters.

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world's largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible, and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props, and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisers. 

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets.

Position Responsibilities:

  1. Assign work responsibility for investigating and verifying financial status and reputation of prospective customers.
  2. Assign responsibility for investigation and collection for delinquent amounts, up to, and including, termination of contracts and use of outside collection agencies and/or legal counsel to secure payment.
  3. Provide daily direction and communication to team.
  4. Direct team to enforce terms of contracts and compliance as it relates to reporting and payments.
  5. Produce timely reports that allow management to understand the collection results including trends and areas of concerned.
  6. Respond and work to resolve customer (internal and external) issues.
  7. Strive to mentor and motivate team to produce quality results.
  8. Ensure team is trained and current on job skills and knowledge.
  9. Coordinate all activities with outside collection agencies and/or legal counsel.
  10. Provide routine AR maintenance reviews-write offs eligibility, cash application and      investigation.
  11. Supervise and assist in cash application duties and credit card processing.
  12. Review and approve payment plans, payment terms, and Promissory Notes.
  13. Responsibilities also include interviewing, hiring, and training employees.

Additional Responsibilities

  1. Perform other responsibilities as assigned

Reporting Structure:

Position:      Credit and Collection Manager

Reports to:  Vice President of Accounting

Desired Credentials:

  • Bachelor’s degree in business or related field required
  • 5 – 10 years of collections experience with at least 2 years at a supervisory level
  • Ability to work and train others
  • General accounting knowledge
  • High accuracy level
  • Excellent organizational skills
  • Great customer service attitude and the ability to work with a variety of people
  • Fluency in Spanish is strongly preferred

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

 

Apply

Network Administrator Chicago, IL

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Network Administrator to be based at our Chicago Corporate Headquarters. 

For nearly 30 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance programs to the aviation industry, covering virtually all makes and models of aircraft, engines, and APUs. JSSI provides its customers with comprehensive, flexible and affordable financial programs and tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including business and commercial jets, turboprops and helicopters. As the creator of the revolutionary Tip-to-Tail® Program, JSSI is the only single source provider of this trademarked service. JSSI serves customers globally and manages maintenance services through its worldwide infrastructure of certified Technical Advisors.

POSITION SUMMARY:

The primary function of the Network Administrator is to provide IT Support to the users. In addition, the Network Administrator will support the network, servers, and cloud services that make up the overall voice and data infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Provide technical support to end users, including resolution of incidents and fulfillment of service requests
  2. Deploy new computers and phones to users
  3. Administration, installation and maintenance of company’s LAN hardware and software.
  4. Administration of systems and network including: troubleshooting network/computer problems, installing and maintaining network equipment, adding/removing users, assigning rights and access, resetting passwords, etc.
  5. Investigation, diagnosis, and resolution of problems in hardware, software configuration, and data.
  6. Update current IT documentation or create instructions for technical procedures and end users.
  7. Assist in implementing IT Infrastructure technology to streamline functions and improve productivity.
  8. Implement technical protocols and provide support for major technical and business events
  9. Work with IT Team on deployments.
  10. Train new and existing employees as needed
  11. Work with software and hardware vendors
  12. Work with service providers (ISPs, Cloud Services, Hosted Services)
  13. After hours/on call support as needed

 

EDUCATION AND EXPERIENCE:

  1. B.S. in Network Technologies, Information Systems, or related field/experience
  2. At least 2 years’ experience in a global corporate network computing environment
  3. Expert knowledge of Windows operating system
  4. Proficient troubleshooting skills with hardware and software
  5. Desires, and is able to learn new technologies on their own
  6. Excellent communication (oral and written) skills
  7. Certification such as A+, Network+, MCP, MCSE, CCNA are a plus
  8. Experience reading and creating network documentation including Microsoft Visio
  9. Knowledge of the following technologies
    • Communication technologies such as WAN/LAN/Wireless/VPN/VOIP
    • Networking concepts involved in routers, switches and firewalls
    • Servers running on Windows Server and VM Ware
    • Active Directory, DHCP, DNS, Group Policy, VPN
    • Office 365 – Exchange, Skype for Business
    • Box.com or other cloud storage technologies
    • Ghost, WinPE, or similar imaging products
    • Sophos Security Products
    • Sonicwall, Cisco, Meraki Firewalls
    • Cisco Switches, Meraki Switches
    • RingCentral or similar VOIP system
    • Mobile smart devices such as iPhones, iPads, Android phones, etc.
    • Terminal based remote access technologies 
  1. Experience supporting network printers, conference room audio and displays, and similar office equipment
  1. Ability to perform under pressure, balance competing demands, and maintain a positive, friendly demeanor

 

WORKING ENVIRONMENT AND CONDITIONS:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, kneel, reach with hands and arms, climb stairs, talk and hear.  Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The noise level in this job is usually moderate.

TO APPLY:

Interested qualified candidates should apply via our online application link at:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=248546&lang=en_US&source=CC2&ccId=19000101_000001

 

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Apply

Sales Administrator Chicago, IL

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Sales Administrator to be based at our Chicago Corporate Headquarters. 

 

To Apply:

Interested qualified candidates should apply via our online application link (including resume and salary history) at

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=249213&lang=en_US&source=CC2&ccId=19000101_000001

 

Company Description:

For nearly 30 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance programs to the aviation industry, covering virtually all makes and models of aircraft, engines, and APUs. JSSI provides its customers with comprehensive, flexible and affordable financial programs and tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including business and commercial jets, turboprops and helicopters. As the creator of the revolutionary Tip-to-Tail® Program, JSSI is the only single source provider of this trademarked service. JSSI serves customers globally and manages maintenance services through its worldwide infrastructure of certified Technical Advisors.

 

Mission Statement:

The mission of the Sales Administrator is to provide superior support for the JSSI Global Sales Directors and the Sales Administration Director by being the point of contact between Sales and the various departments in JSSI (Pricing, Client Services, Marketing, Contracts, Technical Services, and IT) which will ultimately help generate profitable sales in a timely, dynamic, professional, and consistent manner.

 

Position Responsibilities:

  1. Be the point of contact between Pricing, Client Services, Marketing, Contracts, Technical Services, and IT for the Directors of Business Development.
  2. Operate with a Sense of Urgency in terms of timely and consistent follow-up on leads and proposals.
  3. Route all incoming phone calls and leads to the appropriate Director of Business Development.  Create the lead in Salesforce.com and follow up with the Sales Representative accordingly.
  4. Complete pre-enrollment paperwork for new deals (Proposals, Maintenance Access Form, Referral form, PIDs, Contract Application)
  5. Ensure that Salesforce.com records (leads, contacts, accounts, opportunities) are accurate and up-to-date.
  6. Update and run sales reports (Advanced Opportunities, Closed Won) and cross check work. 
  7. Run territory reports and prepare current client reports prior to a Sales Rep visit along with supporting the Sales Administration Manager with any sales reports.
  8. Research customer service issues, work with various departments to resolve and communicate resolution with Sales Rep or client as necessary.
  9. Follow up on all PIDS inspections with Technical Services Advisors and provide any missing information that may hold up a new contract, including Exhibit C updates with the C’s Coordinator.
  10. Plan with the Client Services Contract team for new enrollment preparations and provide any information required for the final contract (total time, contact information, Governing Aviation Authority, etc)
  11. Research customer service issues, work with various departments to resolve and communicate resolution with Sales Rep or client as necessary.

 

Measurement of Success:

  1. The development and successful implementation of making overall JSSI Sales goals which will lead to the achievement of monthly, quarterly, and annual JSSI earnings objectives.
  2. The overall positive impact of the position inside and outside the company, as it relates to achieving the company’s growth objectives, and enhancing the JSSI sales initiatives and equity around the world.

 

Requisite Skills/Experience:

Listed below are the key areas of experience, and measurable accomplishments, the Sales Administrator must possess:

  1. Bachelor’s Degree
  2. At least two (2) years of work experience is preferred
  3. Superior inter-personal and communications skills internally with JSSI, externally to clients, vendors and other industry leaders
  4. Possess excellent computer skills along with the ability to train others on system usage
  5. Working knowledge of Salesforce.com is a plus
  6. Ability to handle multiple projects simultaneously and set appropriate priorities
  7. Highly organized team player who can work independently with minimal supervision
  8. Excellent computer skills with extensive knowledge of Word, Excel, and PowerPoint
  9. Excellent oral and written communication skills
  10. Positive attitude

 

Teamwork Traits:

The Sales Administrator calls for flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. 

  • The Sales Administrator must be open, participative, communicative, versatile, independent, entrepreneurial, and success driven with a high level of energy, intellect, and integrity.
  • The Sales Administrator must instill a strong team spirit and singleness of purpose in executing the Mission Statement of this position.  The success of the Sales Administrator ensures that the overall corporate growth, sales, and earnings objectives of JSSI are met and/or exceeded on a timely and consistent basis.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Apply

Helicopter Technical Advisor South Central U.S.

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Helicopter Technical Advisor to be based in the South Central United States.  Candidates must have unrestricted authorization to live and work in the USA.

Position Summary:

NOTE:  GENERAL AVIATION INDUSTRY EXPERIENCE IS REQUIRED FOR THIS POSITION. 

The Helicopter Technical Advisor is the primary contact for JSSI Clients and will handle their needs on routine, unscheduled and AOG events.

Essential Duties and Responsibilities:

  1. Review, audit and oversee all scheduled and unscheduled maintenance events and parts requirements.
  2. Manage customer events and utilize the Project Line Specialist (PLS) for events in which they need assistance.
  3. Possess knowledge of the complete JSSI Helicopter Program and be capable of discussing complex support questions.
  4. Liaise with JSSI Parts to support requirements as required.
  5. Effectively communicate, both verbal and written, with the customers, service centers and OEM’s to resolve any complaints or contractual misunderstandings.
  6. Obtain and review all work estimates as needed, submitted by the service centers for scheduled and unscheduled maintenance.
  7. Review and process all invoices prior to being submitted to JSSI’s Chicago Headquarters for payment.
  8. Work closely with the customer to stay abreast of all scheduled work coming due and to schedule the maintenance and parts requirements.
  9. Routinely work with the customer to ensure smooth administration of JSSI programs in accordance with established policies, procedures, and/or guidelines.
  10. Respond to technical matters and problems concerning JSSI clients and arrange timely and accurate diagnosis.
  11. Assist management’s accounting and administrative efforts in resolving payment disputes or collections problems with program customers by making individual contact with delinquent operators.
  12. Research logbooks and/or conduct visual inspections for new enrollments or existing contracts.
  13. Responsible for event triage, assessing and ensuring each situation is handled appropriately.
  14. Must have a thorough understanding of the current contract, policies and procedures.
  15. Perform other responsibilities as assigned by Technical Services Management.

Education and Experience:

  • Degree in Aviation Field preferred
  • Airframe and Powerplant ratings preferred
  • Excellent Microsoft Excel, Word, and PowerPoint skills
  • Strong interpersonal skills
  • Ability to read and write articulately and analytically
  • Clear understanding of relevant technical skills
  • Ability to multi-task and work well under pressure
  • Well organized
  • Have or be able to obtain passport and perform international travel

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Domestic and international travel is required.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

APPLY

Honeywell Product Line Representative Chicago, IL

JSSI is seeking an experienced Honeywell Product Line Representative to join our expanding aviation supply chain division, JSSI Parts. 

 

Company Description: 

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisors.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets. 

 

Position Summary:

The mission of the Honeywell Product Line Representative is to provide day-to-day operational support of a multi-million-dollar business. The Honeywell Product Line Representative will work collaboratively with JSSI’s internal resources to ensure JSSI Parts is capitalizing on every profitable opportunity. This role will serve as a primary contact for the JSSI Parts team for Honeywell Engines and APU’s. This role will support contracted JSSI’s Clients with Honeywell Engines (TFE, CFE, etc) and APUs (RE100, 36 series, RE220, etc.) with the objectives of (1) reducing JSSI’s maintenance costs through proactive provisioning of material, and (2) creating third-party revenue for the business by selling existing stock and creating brokering opportunities. The Product Line Representative is an entrepreneur and a business professional with integrity and the capacity to effectively grow and manage an operation.

 

Position Responsibilities:

1.       Learn all technical aspects of the various Honeywell Engines and APU’s that JSSI supports.

2.       Have a strong working knowledge in the values of complete assets and related parts.

3.       Manage the complete supply chain process in supporting material requirements for scheduled and unscheduled maintenance.

4.       Learn JSSI’s existing Honeywell product offerings across various fleets.

5.       Work closely with the JSSI Parts Purchasing and Sales teams.

6.       Conduct financial analysis on purchase opportunities and market evaluations.

7.       Create relationships with Honeywell suppliers, repair vendors and customers.

8.       Effectively present JSSI Parts to prospective customers and suppliers.

9.       Identify and move quickly on opportunities.

10.   Settle discrepancies with customer orders in a professional and timely manner.

11.   Call on regular and prospective customers and vendors to solicit new business.

12.   Negotiate prices with customers and vendors.

13.   Identify market trends and anticipate areas of opportunity.

14.   Ensure proper inventory levels are maintained through proactive buying.

15.   Manage on-site inventory movement in and out of the system. 

16.   Maximize sales and margin goals.

17.   Attend domestic and international trade shows, conferences and seminars.

18.   Support AOG material requirements.

 

Desired Credentials:

·         Bachelor’s degree required.

·         Minimum of three years in supporting Honeywell Engines and/or APU’s.

·         Ability to effectively communicate business opportunities.

·         Working knowledge of aircraft, engines and APU’s.

·         Ability to cultivate strong relationships and communicate effectively via email and telephone.

·         Ability to function independently.

·         Highly organized and able to thrive in fast-paced environment.

 

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand,

walk, sit, reach with hands and arms, climb stairs, talk and hear.

  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Domestic and international travel may be required for this position.

 JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

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Junior Graphic Designer Chicago, IL

The mission of the Junior Graphic Designer is to help keep creative and design at the forefront of the business. The Junior Graphic Designer will be responsible for balancing day-to-day tasks in a fast-paced environment, creating high end visuals with flawless attention to detail and take a great idea and turn it into a stunning final product from start to finish.

 

Position Responsibilities:

1.       Assist in the production of internal and external collateral materials, including brochures, web banners, flyers, eBlasts, environmental design, digital invitations, logos, and various branded materials.

2.       Work collaboratively with the Creative Director and outside vendors to ensure visual design enhances the overall brand standards

3.       Support the marketing team in daily administrative and data-entry-related tasks

4.       Continually collaborate with Marketing Team and Consultants for design brainstorming, conceptualizing, reviewing, etc.

5.       Maintain company TV Screens and Intranet ‘In the News’ Updates

 

Requisite Skills/Experience:

·         2+ years’ experience in-house or in an agency environment

·         InDesign, Illustrator, Dreamweaver, Photoshop, Premiere, After Effects, PowerPoint

·         Experience in front end web development, UX/UI is a plus.

·         Comfortable working independently or part of larger team projects

·         Must be highly organized, thrive in a fast-paced environment, and able to prioritize work tasks

·         Creative and effective problem solving skills

·         Ability to remain calm under pressure and instill confidence in end users

·         Eagerness to learn and grow design and marketing skills

·         Highly developed spoken and written communication skills

·         Ability to grasp new financial and technical concepts quickly and has the desire to learn about aviation

·         Commitment to provide a high quality and professional service

·         Positive attitude, strong work ethic and commitment to being a supportive team member

·         A capability in photography and videography is a plus

 

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.

·         Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

·         The noise level in this job is usually moderate.

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Engine Technical Advisor - EMEA UK, Austria, Germany

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Engine Technical Advisor to be based anywhere within a reasonable distance of a major airport in the European Union.  Candidates must have unrestricted work authorization and residency authorization for the European Union to be considered for this opportunity.  

For nearly 30 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance programs to the aviation industry, covering virtually all makes and models of aircraft, engines, and APUs. JSSI provides its customers with comprehensive, flexible and affordable financial programs and tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including business and commercial jets, turboprops and helicopters. As the creator of the revolutionary Tip-to-Tail® Program, JSSI is the only single source provider of this trademarked service. JSSI serves customers globally and manages maintenance services through its worldwide infrastructure of certified Technical Advisors.

 

Position Summary:

The Engine Technical Advisor is the primary contact for Clients and will handle their needs on routine, minor unscheduled and AOG events. The Engine Technical Advisor manages customer events utilizing the Product Line Specialist (PLS) to assist them in supporting events for which they need assistance.

 

Essential Duties and Responsibilities:

1. Set up the preliminary scheduled inspections or major unscheduled events

2. Develops and maintains client relationships through periodic contact.

3. Grow and maintain relationships with regional service facilities, mobile repair teams, etc.

4. Research logbooks and/or conduct visual inspections for new enrollments or existing contracts.

5. Review and process invoices in AMS, meeting turn time goals set forth by Technical Services Management and policy.

6. Responsible for event triage, assessing and ensuring each situation is handled appropriately by:

a. Turning it over to the Product Line Specialist

b. Handling it from start to finish with assistance when necessary.

7. Must have a thorough understanding of the current contract, policies and procedures

8. Perform other responsibilities as assigned by Technical Services Management.

 

Education and Experience:

• Unrestricted work and residency authorization in the European Union is REQUIRED

• Airframe and Powerplant ratings (or its equivalent) REQUIRED

• Bachelor’s Degree in Aviation Field preferred

• 10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred

• Fluency in reading, writing and speaking German is a plus

• Excellent Microsoft Excel, Word, and PowerPoint skills

• Strong interpersonal skills

• Ability to read and write articulately and analytically

• Clear understanding of relevant technical skills

• Ability to multi-task and work well under pressure

• Well organized

• Have or be able to obtain passport and perform international travel

 

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.

• Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The noise level in this job is usually moderate.

 

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Apply

Contracts Specialist Chicago, IL

Mission Statement:

The mission of the Contracts Specialist is to draft, negotiate, finalize and arrange execution of agreements with JSSI clients with exceptional skill and assist in overall management of client contracts and the process.  This position requires excellent communication, both written and oral, strong analytical abilities, attention to detail and outstanding people skills.

 

Position Responsibilities:

  1. Coordinate contracting process:
    1. To obtain necessary information to prepare contracts for clients;
    2. To prepare contracts and ensure that the enrollment process is completed efficiently and accurately;
    3. To prepare contract amendments and related documents; and
    4. To coordinate the process of transferring existing contracts, ensuring that there are no outstanding issues with the previous contract and that necessary paperwork has been completed.
  2. Be skilled and knowledgeable with respect to program coverage, contract forms and IT systems.
  3. Ensure that all relevant interactions with clients are tracked in Salesforce.com.
  4. Run reports from Salesforce.com and analyze the data using Microsoft Excel.  
  5. Work closely with the Contracts Manager to update and improve form contracts, consistently striving for increased clarity of terms that support the achievement of company goals.
  6. Build and maintain effective relationships with internal and external customers. 

 

Additional Responsibilities:

Perform other responsibilities as assigned.

 

Desired Credentials:

  • Bachelor's degree required
  • Three years contract preparation and/or drafting experience involving complex organizations - preferably in the aviation, legal or financial services fields.
  • Ability to grasp new financial and technical concepts quickly.
  • Superior problem solving, decision-making and analytical skills.
  • Strong reading comprehension and customer service skills.
  • Positive attitude, strong work ethic and commitment to being a supportive team member.
  • Ability to function independently and assume responsibility for successful completion of assigned tasks.
  • Attention to detail and experience working with demanding clients.
  • Excellent written and verbal communication skills.
  • Excellent computer skills (especially Microsoft Office Suite and Salesforce.com).
  • Must be highly organized and thrive in a fast-paced environment.

 

Working environment and conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

 

To Apply:

Interested qualified candidates should submit their online application, including resume and salary expectations to: 

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=249823&lang=en_US&source=CC2&ccId=19000101_000001

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Client Relationship Manager Chicago, IL

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Client Relationship Manager to be based at our Chicago, IL Corporate Headquarters. 

Company Description:

Founded in 1989, Jet Support Services, Inc. (JSSI) is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable financial tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of technical advisors.

JSSI has always been deeply committed to providing its clients with the highest standard of service and excellence. Our management team is adding further value by developing innovative products and services and expanding into additional markets.

Mission Statement:

The mission of the Client Relationship Manager is to have primary responsibility for all aspects of client relationships within his or her assigned territory, with the exception of client matters managed by the Technical Services Team.  The Client Relationship Manager consistently strives to provide outstanding service to clients, responding promptly to concerns and proactively seeking to anticipate needs. This position requires excellent written and oral communication skills, as well as outstanding people skills.

Position Responsibilities:

  1. Develop an intimate familiarity with all clients and contracts in territory.
  2. Handle routine client service issues relating to contract terms, payments, monthly reporting obligations, etc.
  3. Develop relationships with clients and become knowledgeable about their business. 
  4. Seek new business development opportunities from clients.
  5. Anticipate and resolve client concerns professionally and efficiently.
  6. Monitor clients’ monthly reporting and payment. 
  7. Work with the Credit and Collections Team and Accounting Department to reduce the number of late payments and accounts receivable days outstanding.
  8. Work with Directors of Business Development and Technical Advisors to welcome new clients to JSSI and provide new client orientation after a new sale is closed.
  9. Work with client, broker and new buyer at time of aircraft sale to coordinate the process of transferring contracts.
  10. Liaise with Contracts Specialists to assist in the coordination of new contract preparation.
  11. Liaise with Contracts Specialists to assist in the coordination of the transfer contract process by ensuring that there are no outstanding issues with the previous contract, informing buyers about coverage, and handing off the transfer paperwork to the Contracts Specialists for contract generation. 
  12. Educate new clients about their coverage and contractual obligations and the company’s programs and services.
  13. Attend regional and national industry events to network with clients and represent the company.

Additional Responsibilities

1.       Perform other responsibilities as assigned.

Desired Credentials:

  • Bachelor’s degree required.
  • Minimum of 5 years’ account management or equivalent experience, preferably in the aviation or financial services industries.
  • Proven track record of working with demanding clients, including providing dispute resolution and resolving complex problems.
  • Ability to grasp new financial and technical concepts quickly.
  • Excellent written and verbal communication skills.
  • Positive attitude, strong work ethic and commitment to being a supportive team member.
  • Ability to think quickly, handle difficult clients and “figure things out” with minimal supervision.
  • Excellent computer skills (especially Microsoft Office Suite and Salesforce.com).
  • Must be highly organized and thrive in a fast-paced environment.

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.

  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.
  • Domestic travel required; approximately 30 days per year.

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

 

To Apply:

Interested qualified candidates should submit their online application, including resume and salary expectations to:  https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=249540&lang=en_US&source=CC2&ccId=19000101_000001

 

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Treasury & Corporate Development Manager Chicago, IL

Jet Support Services, Inc. (JSSI) is seeking a well-qualified Treasury & Corporate Development Manager to be based at our Chicago Corporate Headquarters. 

For nearly 30 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance programs to the aviation industry, covering virtually all makes and models of aircraft, engines, and APUs. JSSI provides its customers with comprehensive, flexible and affordable financial programs and tools for managing the often unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft, including business and commercial jets, turboprops and helicopters. As the creator of the revolutionary Tip-to-Tail® Program, JSSI is the only single source provider of this trademarked service. JSSI serves customers globally and manages maintenance services through its worldwide infrastructure of certified Technical Advisors.

 

To Apply:

Interested qualified candidates should apply via our online application link at:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a154c22-c5dd-4c85-acce-c65ac470cf10&jobId=248059&lang=en_US&source=CC2&ccId=19000101_000001

 

Mission Statement:

The mission of the Treasury & Corporate Development Manager is to contribute to the Company’s success by ensuring an efficient banking structure with support for all aspects of the Company’s global operations. The Manager will support the Company’s Treasury Operations activities through use and further development of cash forecasting and cash management banking solutions for all business segments of the company.  As part of the Corporate Development function, the Manager will be heavily involved in the global acquisition program for the Company and participate in the analysis, valuation, negotiation and documentation of potential acquisition transactions.

 

Position Responsibilities:

  1. Maintain corporate banking portfolio by coordinating bank account openings, closings, changes and updates to authorized signatories by preparing all required legal documentation, maintaining banking relationships both domestic and foreign.
  2. Perform daily cash management and create consolidated cash position reports for senior management.
  3. Analyze and review all operational cash flows for the organization and assure each entity has the optimal cash to conduct business.
  4. Work closely with the Finance Manager in the forecasting of the short term and long term financial position of the company, the preparation of the annual budget and completion of monthly and quarterly loan compliance reporting requirements.
  5. Evaluate need for the procurement of funds and investment of surplus.
  6. Contribute to the global cash and foreign exchange strategy and management.
  7. Manage and report external and intercompany loan transactions.
  8. Serve as Assistant Treasurer of our captive insurance company, Aviation Insurance Corporation (AIC).  Work closely with the Manager of Insurance Services regarding risk management activities including the coordination of loss control services via third party insurance and our captive insurance company.
  9. Effectively partner with other key internal customers (Accounting, Tax, Legal, etc.) to resolve issues and identify opportunities to improve process performance.
  10. Work closely with the Vice President – FP&A on acquisition strategy, searches, evaluations and contract negotiations.

 

Additional Responsibilities

  1. Perform other duties as assigned.

 

Desired Credentials:

  • Financial professional with a Bachelor’s degree in Accounting, Finance, Economics or related field
  • MBA and CTP preferred 
  • CPA a plus
  • At least 2 years’ experience in treasury/cash management preferred
  • Knowledge of aviation industry preferred
  • Excellent communication (written and verbal), analytical and interpersonal skills
  • Attention to detail
  • Ability to take initiative in regular process improvements
  • Proficiency in Microsoft Excel, Word and PowerPoint
  • Ability to handle multiple tasks under tight deadlines
  • Ability to follow through on open items and tasks to logical conclusions

 

Working Environment and Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb stairs, talk and hear.
  • Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this job is usually moderate.

 

JSSI is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

Apply