About Us
Aircraft Maintenance Support & Financing Company

Neil is the Chairman, President, and CEO of Jet Support Services, Inc. (JSSI), the leading independent provider of maintenance support and financial tools for the business aviation industry. Founded in 1989, JSSI has grown under Neil’s leadership to support approximately 30% of the world’s business jets through its maintenance programs, parts and software business, and aviation finance fund. Over the past decade, the company has expanded into new areas both organically and through acquisitions. Neil has successfully attracted strong partnerships with leading private equity firms GTCR, Genstar Capital, and Blackstone.

Before joining JSSI in 2012, Neil was president and CEO of SMobile Systems, which sold to Juniper Networks (NYSE: JNPR) in 2010, where he served as Vice President of Mobile Security. Under Neil’s leadership, SMobile became a market leader in the rapidly emerging mobile security industry. He is the inventor of two patents: System and Method for Detecting Spyware and System and Method for Controlling a Mobile Device.

He sits on the advisory boards of Maverick Ventures, a technology-focused venture capital firm. Neil is involved in a cross-section of non-profits, sitting on the boards for The Adler Planetarium and Shedd Aquarium in Chicago, United Hatzalah’s emergency medical services in Israel, as well as the Horn Program in Entrepreneurship at the University of Delaware.

Neil began his career at AT&T. He is a graduate of the University of Delaware.

In his role, Tim Elberfeld is responsible for all aspects of finance & accounting at JSSI. Additionally, Tim oversees all operational and customer support functions, including the maintenance technical services organization, parts procurement, client services, underwriting, and information technology.

Prior to joining JSSI, Tim served in a range of progressive roles at TransUnion, a global information and financial services company publicly listed on the New York Stock Exchange. His roles included Chief Accounting Officer as well as Chief Financial Officer for the Africa Region in Johannesburg, South Africa.

Tim began his career at PricewaterhouseCoopers (PwC), where he served clients in the Transaction Services group. At PwC, he led cross-border engagements for clients and in the execution of complex acquisitions, divestitures, and carve-outs. He also completed a multi-year secondment in Zurich, Switzerland, where he supported clients on both inbound and outbound deals across Europe. Tim received an undergraduate degree in accounting from Anderson University and is a Certified Public Accountant (inactive).

As Chief Commercial Officer, Francisco provides leadership to the global business development organization.

Prior to joining JSSI, Francisco served as Director of Aircraft Sales & Acquisitions at Aerolineas Ejecutivas, where he managed the sales organization achieving 80% market share over several consecutive years. Francisco facilitated several key industry alliances for Latin America’s largest business aviation company and has established an extensive network with the global broker community, financial institutions, OEMs and MROs.

Francisco graduated from Universidad Iberoamericana in Mexico City as an industrial engineer.

As Chief Investment Officer, Ben leads JSSI Aviation Capital: shaping the aircraft finance strategy and leading capital raising activities, while managing complex investments and transactions across JSSI’s portfolio. He joined JSSI in 2020, previously serving as Chief Operating Officer, where he oversaw business and operational units including JSSI Parts & Leasing, technical services, and JSSI Maintenance Software.

Prior to his tenure with JSSI, Ben worked across numerous financial service and alternative investment verticals, including investment banking, private equity, and credit investing, at firms such as Deutsche Bank, The Pritzker Organization, Venor Capital, and Greenbriar Asset Management. Ben holds an MBA from Kellogg School of Management at Northwestern University and a bachelor’s degree in business administration from the University of Michigan.

As Chief Innovation & Architecture Officer, Serdar Yorgancigil is responsible for all information and digital technology initiatives at JSSI.

Prior to joining JSSI, Serdar spent 15 years at AAR, a provider of global aviation services to the commercial and governmental aviation sectors. Serdar held a variety of progressive technology roles at AAR, including Head of Digital Enablement, where he led application development, data management and integration teams. He is a graduate of Istanbul University with a bachelor of science degree in computer engineering. Serdar is a member of the Chicago Chief Data Officers (CDO) governing body and received an executive certificate in management leadership from the MIT Sloan School of Management.

As General Counsel and Chief Legal, Strategy, and Human Resources Officer, Carly oversees all legal and compliance matters, partnering with the leadership team to shape JSSI’s business strategy and direction.

Prior to joining JSSI, Carly held several senior roles at The Boeing Company. Most recently, she served as Vice President for Engineering, Regulatory, and FAA Compliance at Boeing Commercial Airplanes in the law department. Previous key roles at Boeing include Chief Counsel for Supply Chain at Boeing Defense, Space & Security, and Chief Counsel for Competition, Anti-Corruption and Regional Counsel for Canada and Latin America.

Before her time at Boeing, Carly held various positions in the federal government. Her service at the Department of Justice included roles as Counsel to the Assistant Attorney General of the Antitrust Division and as a Trial Attorney in the Civil Division specializing in civil litigation. Carly also served as Deputy Associate Counsel in the White House.

Carly started her career as a law clerk in the U.S Court of Appeals for the Seventh Circuit and for the U.S. District Court for the Southern District of New York. She also served as an Adjunct Professor of Law at Georgetown University Law Center. Carly holds degrees from Stanford University, the London School of Economics, and Harvard Law School.

In his role, Alexis Javkin leads JSSI’s global technical services and parts procurement organization, as well as JSSI Advisory Services – ensuring JSSI is meeting and exceeding client expectations at every maintenance event.

Prior to joining JSSI in 2024, Alexis served dual roles for Aerolineas Ejectivas (ALE) as CEO of ALE Service Center and Group Vice President. Before that, he held various roles at Unilever. An industrial engineer by trade. Alexis earned his undergraduate degree from Tecnologico de Monterrey, followed by an MBA From IPADE business school.

As Chief Technology Officer, Dan is responsible for all aspects of JSSI’s Information Technology, Product Development, Internal Business Systems, and Information Security.

Prior to joining JSSI, Dan held numerous positions as Chief Technology Officer, transforming companies to maximize efficiency, effectiveness, and value while leading each to a successful exit event. Additionally, he has held positions as the Global Sales Engineering leader, implementing processes and methodologies to help software companies grow while maximizing value to customers and investors.

Dan has been relied upon as a technology industry expert across all forms of media, including The Wall Street Journal, USA Today, London Financial Times, and Fox News, and has spoken at numerous industry events and universities around the world. He is the inventor of two technology patents and the author of two technology books, “Blackjacking: Security Threats to BlackBerry Devices, PDAs, and Cell Phones in the Enterprise” (Wiley 2007) and “Implementing NAP and NAC Security Technologies: The Complete Guide to Network Access Control” (Wiley 2008).

Dan is a proud veteran of the United States Coast Guard.

Greg Heine joined JSSI in 2023 to lead the software operations team and commercial strategy, shaping the customer experience and product development priorities for Traxxall & Aviator, JSSI’s portfolio of maintenance tracking, MRO, and inventory management software.

Greg brings 15 years of aviation and software experience, with a background in operations, sales, and new product development. Prior to joining JSSI, he held several leadership positions at Flightdocs, ultimately serving as president. Greg was instrumental in facilitating the sale to ATP (now Veryon), where he held the role of chief strategy officer and chief marketing officer post-acquisition. He also served as CEO of Vessel Vanguard, a leading provider of maintenance software solutions for yacht owners and commercial vessel operators. Greg received his bachelor’s degree in business management, business administration and management at Bentley University.