Effective: October 2, 2023
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us by email at [email protected] or by regular mail at: Jet Support Services, Inc., Attn: IT Operations Manager, 167 North Green Street, Suite 1300, Chicago, IL 60607.
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We may collect some or all of the following types of Personal Information when you visit our Website:
We may collect some or all of the following types of Personal Information about individuals through our Website:
We may use Personal Information that we collect through our Website or gather from external sources for a variety of purposes, including to:
We are committed to maintain your trust, and we want you to understand when and with whom we may share the Personal Information we collect.
We do not knowingly collect or solicit any Personal Information from children. Our Website and its content are not directed at children under the age of 18. In the event that we learn that we have collected Personal Information from a child without parental consent, we will promptly take steps to delete that information.
We have adopted security procedures to help protect against loss, misuse, and unauthorized access to the Personal Information you provide to us. While we strive to protect Personal Information and privacy, we cannot guarantee or warrant the security of any Personal Information you disclose or transmit to our Website and cannot be responsible for the theft, destruction, or inadvertent disclosure of Personal Information.
If Personal Information about you changes, or if you no longer desire to use our Website, you may request that we update or remove certain Personal Information making the request, by sending us an email at [email protected] or by contacting us by postal mail at the contact information listed below. We will try to respond to your request within 30 days.
We will retain Personal Information for as long as needed to provide our Services. We will also retain and use Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The following provisions apply to the extent the collection, use, or disclosure of Personal Information is governed by the European Union’s General Data Protection Regulation (“GDPR”) or the UK Data Protection Act 2018. If you are not located in the European Union or the United Kingdom, or the GDPR or the UK Data Protection Act 2018 otherwise does not apply, these provisions do not apply to You.
10.2 Legal Bases for Processing
10.3 Your Rights under EU and UK Law
If you reside in the European Union or the United Kingdom, you may:
To make such a request, please contact us by email at [email protected] or by regular mail at: Jet Support Services, Inc., Attn: IT Operations Manager, 167 North Green Street, Suite 1300, Chicago, IL 60607.
10.4 Complaints to a Supervisory Authority
You have the right to make privacy complaints directly to a supervisory authority in your country. We encourage you to first reach out to by email at [email protected] or by regular mail at: Jet Support Services, Inc., Attn: IT Operations Manager, 167 North Green Street, Suite 1300, Chicago, IL 60607 so we have an opportunity to address your concerns directly before you do so
11.1. Categories of Personal Information Subject to California Privacy Rights.
In accordance with California law, we collected the following categories of Personal Information within the preceding 12 months:
We share each of these categories of Personal Information with third-party vendors to the extent necessary for them to provide us services. We have not sold your Personal Information, as such word is defined under the California Consumer Privacy Act, in the prior twelve (12) months.
11.2. Your California Privacy Rights.
In accordance with California law, California consumers may exercise under the following rights with respect to their Personal Information:
|Access||You have the right to request information on the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You also have the right to request information on the categories of Personal Information that were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.|
|Data Portability||You have the right to receive the Personal Information you have previously provided to us.|
|Erasure||You have a right to request to have your Personal Information deleted and we will direct shippers to do the same. However, please be aware that we may not fulfill your request for deletion if we are required to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected or complete a contract between us and you; (2) to ensure the Website’s integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law; (4) to otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.|
If you would like to exercise your rights listed above, please send (or have your authorized agent send) an email to [email protected] or by regular mail at: Jet Support Services, Inc., Attn: IT Operations Manager, 167 North Green Street, Suite 1300, Chicago, IL 60607. While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:
While we do not sell or share your Personal Information with third parties for any purpose, we may share your Personal Information with our affiliates for use in their direct marketing programs and promotional activities. If you do not want us to share your Personal Information with our affiliates, please visit our Do Not Sell or Share My Personal Information webpage to submit an opt-out request https://jetsupport.com/do-not-sell-my-personal-information/.
We may send notifications, newsletters, promotions, or other information via email (“Communications”). You may choose to stop receiving Communications by indicating your preference in your account profile or settings. You may also follow the unsubscribe instructions in any email you receive from us. Please note that certain Website-related Communications are necessary for the proper functioning and use of the Site and You may not have the ability to opt out of those Communications.