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COVID-19: JSSI Suspending Annual Rate Increases and Reducing Flight Hour Minimum Invoices

To Our Valued Clients:

As all of us work to navigate this global health and economic crisis, JSSI remains committed to providing you with world-class service and support. Your dedicated Client Relationship Manager and Technical Advisor are on call and available. Our AOG call center is fully staffed and ready to respond.

We recognize the unique set of challenges every business is facing. As a result, JSSI will be providing immediate financial relief to you, our customer.

Effective immediately, JSSI has:

  • Suspended all annual make and model rate increases through June 30, 2020.
  • Implemented a 25% reduction on annual minimum flight hour invoices paid net 30 days, OR;
  • Extended payment terms to 90 days on annual minimum flight hour invoices in lieu of the 25% reduction. For those paying minimums each month the invoice will be reduced by 25%.
  • For Part 91 and Part 135 operators using their aircraft for rescue flights related to COVID-19, please advise your Client Relationship Manager and those hours, along with additional credits, will be applied to your account.

We will continue to evaluate these measures regularly and provide further updates as the situation unfolds.

As an organization, we are committed to taking measures that provide tangible relief. We thank you for your business and the faith that you place in us each and every day.

Sincerely,

Neil

Neil W. Book 
President & CEO

24/7 AOG Support

Americas: +1 312.494.8645
Asia: +852 3703 8090
Europe & Middle East: +44 (0)20 3934 7244
JSSI Parts & Leasing: + 1 877.717.2787
Fleet AOG: +1 312.980.0009

Email: [email protected]

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About JSSI

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. 

JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance ProgramsTraxxall maintenance tracking software, Parts & EnginesConklin aircraft cost and performance data, and Aviation Capital assetbased financing solutions. Together, these offerings support owners, operators, and maintenance teams with integrated tools spanning ownership and maintenance planning, execution, and financial management 

With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client  regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com. 

Media Contact

Isabella Rimton, VP of Marketing, JSSI

+1-302-690-7874, [email protected]

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