JSSI Appoints Former Flightdocs President Greg Heine to Senior Vice President, Maintenance Software Strategy & Operations

CHICAGO, Sept. 20, 2023 – Jet Support Services, Inc. (JSSI), the largest independent provider of maintenance support and financial services to the business aviation industry, today announced the appointment of Greg Heine as senior vice president, JSSI Maintenance Software strategy & operations. In this role, Heine will lead the software operations team, shaping the customer experience for Traxxall & SierraTrax, JSSI’s portfolio of maintenance tracking, MRO and inventory management software.

“Greg is a dynamic leader with substantial domain expertise in JSSI Maintenance Software. His arrival comes at a pivotal point and will act as a catalyst for scaling our operations while concurrently redefining the standard for customer experience in maintenance software,” said Ben Hockenberg, chief operating officer, JSSI. “His drive and entrepreneurial approach align perfectly with JSSI, and in collaboration with our talented product development and commercial strategy teams, JSSI Maintenance Software is poised to be a disruptive force in our industry.”

Heine brings 15 years of aviation and software experience, with a strong background in operations, sales and new product development. As JSSI continues to grow its subscriber base and data-powered product offering, his appointment further signifies JSSI’s commitment to an integrated operational backbone, providing leading-edge customer service throughout the aircraft ownership journey.

“I have closely followed JSSI’s evolution and expansion into aircraft maintenance software. Over the years, I have become extremely impressed by the JSSI team, the company culture and vision for the future of business aviation. I look forward to collaborating with this world-class team,” said Heine. “Through continued investment in new products and expansion of our customer support infrastructure, we will continue to set the standard for software solutions utilized by aircraft owners, operators, and maintenance providers worldwide.”

Prior to joining JSSI, Heine was recognized for developing and driving adoption of new technology throughout the business aviation industry. He held several leadership positions at Flightdocs and ultimately served as president of the company. Heine was instrumental in facilitating the sale to ATP (now Veryon), where he held the role of chief strategy officer and chief marketing officer. Since leaving ATP, Heine founded GHC Interactive, a consulting firm focused on technology, sales and marketing services in business aviation, and launched the “Aviation Growth Podcast.” He also served as CEO of Vessel Vanguard, a leading provider of maintenance software solutions for yacht owners and commercial vessel operators.


About JSSI  

For more than 30 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data and purchasing power to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Procurement professionals who leverage JSSI’s scale and go beyond parts sourcing to find optimal customer solutions.

Maintenance Software. Innovative digital tools that deliver actionable maintenance intelligence to enable better maintenance decisions.

Conklin & de Decker. Impartial and accurate data to deliver full transparency into real-world aircraft operating costs.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

Contact I JSSI Communications
Isabella Rimton [email protected]