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Notice of a Data Incident

Jet Support Services, Inc. (together with its affiliates, collectively, “JSSI”) recently learned that, for a brief period, an unauthorized third party gained access to certain JSSI employee email accounts.

Upon learning of the incident, JSSI promptly secured the email accounts to prevent further access. JSSI also retained a leading forensic security firm to investigate and confirm the security of its email and computer systems. In addition, JSSI has taken steps to reduce the risk of this type of incident occurring in the future, including enhancing our technical security measures. On April 15, 2021, JSSI determined the impacted accounts contained certain personal information.

On May 20, 2021, JSSI sent written notification to all potentially impacted individuals for whom it has contact information.  For the individuals with Social Security numbers involved, JSSI has provided a complimentary membership for credit monitoring and identity protection services.

As a precautionary measure, impacted individuals should remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing their account statements, monitoring their credit reports closely, and notifying their financial institutions if unusual activity is detected. They should also promptly report any fraudulent activity or suspected identity theft to proper law enforcement authorities, including the police and their state’s attorney general.   Affected individuals may also wish to review the tips provided by the Federal Trade Commission (“FTC”) on fraud alerts, security/credit freezes and steps that they can take to avoid identity theft.   For more information and to contact the FTC, please visit www.ftc.gov/idtheft or call 1-877-ID-THEFT (1-877-438-4338). Affected individuals may also contact the FTC at: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

 

Contact information for the three national credit reporting agencies is as follows:

Equifax
1-800-349-9960
www.equifax.com
P.O. Box 105788
Atlanta, GA 30348

Experian
1-888-397-3742
www.experian.com
P.O. Box 9554
Allen, TX 75013

TransUnion
1-800-888-4213
www.transunion.com
P.O. Box 1000
Chester, PA 19016

JSSI takes the security of individual’s personal information very seriously and apologizes for any inconvenience or concern this incident might cause.  Additional information is available via a confidential, toll-free inquiry line at 855-535-1817 from 8:00 a.m. to 8:00 p.m. Central Time.